Policies

All our tenant-focused policies, in one place.

We have organised our policies into groups, making it easier to find what you need. If you can’t find a policy, or have any questions, email reception@shal.org and we’ll do our best to help.

  • Tenancies & home ownership

    Tenancy Policy

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    Shared Ownership Policy

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    Right to Acquire (RTA) Policy

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    Allocations Policy

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  • Your home & household

    Tenant Access to Loft Policy

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    Anti-Social Behaviour & Harassment Policy

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    Adaptations Policy

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    Tenancy Management Policy

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    Rainbow Fund Policy

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    Pet Policy

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    Pest Management Policy

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    Mutual Exchange Policy

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  • How we work

    Unacceptable Behaviour Policy

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    Shareholder and Membership Policy

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    Safeguarding Policy

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    Complaints Policy

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    Compensation Policy

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