We want to hear from you.

You can contact us with any questions, concerns or ideas for improvements. Please see our Complaints page if you want to make a complaint.

To contact us you can:

  • Use the form on this page
  • Email us
    – Send feedback on your experience with Shal to feedback@shal.org
    – Send questions, request a call, or any other queries to reception@shal.org
  • Call us on 01278 444344 – lines are open 7.30 am to 4.30 pm
  • Use our text service

Send us a message

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Use our text service

Our text service is a quick and easy way to connect with the right team for your query.

  1. Text 07984 355553, and…
  2. Add the relevant code below based on your query plus a message if required.
Code Plus message? Query
ABS Tick Report anti-social behaviour
BAL   Get your latest balance
CARD   Order a new PayPoint card
DD   Set up or amend a direct debit
MOULD   Report issues with damp, condensation or mould
PAY   Find out how to pay your rent
REF   Get your Allpayments reference number
RENTS Tick Talk to your Housing Officer
REPAIR Tick Report a repair
UC   Get tenancy information to claim Universal Credit
WHO   Get your Housing Officer’s details
TEXT   Get all these options in a text message